Outage Texting Signup
Verify your account phone number is up-to-date
Please allow 30 days for outage text messaging to be enabled.
If your cellphone number is currently listed in your account, you can instantly sign up on your own by texting the keyword NOVECOUT to 85700. Once you have signed up, text the keyword #OUT to 85700 to report an outage or STATUS to check the status of an outage.
Please note that this service is currently limited to two phone numbers per account and also requires the number to be listed on your account.